Water Damage Restoration
We guide you through mitigation, document everything your insurance company needs, and rebuild it right.
Get an inspectionWhat's included
- Guidance for water extraction and structural drying, with moisture readings tracked and logged
- Oversight of removal of materials that cannot be dried in place, such as saturated drywall or flooring
- Repair and reconstruction of any removed materials
- Category and class documentation for the loss, since how the water is classified affects what is covered
- A Xactimate estimate built from that documentation
- Work with your insurance from first call to final walkthrough
What to expect
Water damage moves fast, so timing matters. As soon as we’re on site, we help you understand what needs to happen with mitigation — what to expect, what your policy covers, and how to make sure it’s documented the way your insurance company needs to see it.
Once drying is complete, we scope and estimate the repair work: anything that had to be removed, and anything affected by the water that needs to be put back. We estimate in Xactimate and coordinate directly with your adjuster so the mitigation documentation and the repair estimate tell the same story.
Repairs are scheduled once the scope is approved, and we walk the finished work with you before closing out the job.
The insurance side
Not all water damage is covered the same way. A sudden pipe burst is usually treated differently than water that has been slowly leaking for weeks, and the category of water (clean, gray, or contaminated) affects the scope of the claim.
Because timing and documentation drive so much of a water claim, we make sure the mitigation process is documented the way an adjuster expects to see it. That is where a former insurance agent on our team is useful: we know what an adjuster is going to ask for before they ask for it.
If we see something that looks more like a maintenance issue than a covered loss, we will say so. That is part of reading the policy honestly instead of just writing an estimate.